Yes, having your lift serviced is a legal requirement and ensures that your lift operates safely and efficiently.

A lift maintenance agreement (otherwise known as a service contract) is a series of scheduled services for your lift – designed to increase its efficiency, reliability and lifespan.

There are various maintenance contracts, and the costs vary depending on the level of cover or frequency. Building and lift use often dictate what is most suitable.

It depends on the type, age, condition and usage of your lift. The frequency of service calls (visits) made will vary from one or two to six service visits per year.

Yes. At Stannah, we maintain, service, repair, modernise, and refurbish all types of lift products, including those from our product range and other lift manufacturers’ equipment. In fact, over 40% of the lifts we service are from non-Stannah product ranges.

An unreliable lift can result from its age and condition or an inadequate or cheap maintenance regime from your service provider. In most cases, a simple survey or technical study by our team before the contract can offer you an economical improvement plan.

Your requirements and budget determine an elevator maintenance contract cost. We remain competitive and compare favourably on price and service performance.

During a service visit, an engineer will check the lift’s safety features and clean, lubricate, and adjust all components for optimum performance. A Stannah engineer will then complete a service report stating the work carried out and detailing any lift repairs or improvement works recommended. This report is shared with you after each visit to use as a maintenance record.

Yes. The engineer will need to check many items within the shaft/structure and motor room so the lift will be ‘out of service’ while the engineer is on-site.

The frequency of service visits depends on the lift you have, the number of floors served and the level and type of use it is subjected to. When deciding upon maintenance frequency, you should remember that servicing is about a preventative maintenance program that results in a more reliable lift and lower running costs in the medium to long term.

Servicing can either be proactive traditional or reactive modular types. Modular maintenance is an inspection only. Traditional servicing ensures engineers are allocated a service time to thoroughly inspect, test, service, lubricate and adjust the lift.

Stannah believe in providing traditional, complete, preventative maintenance. This service regime is proven to increase the lifespan of the equipment, reduces the frequency of call-outs due to breakdown and fully optimise the condition of the assets.