It’s already begun and will continue to switch over until analogue support ends by 31 January 2027.

Existing autodialler designs typically rely on an analogue dial tone and dual-tone multi-frequency (DTMF) signalling to operate, both of which are being withdrawn as part of the switchover. Also, digital technology doesn’t carry power, so a separate power backup is needed to ensure the lift emergency communication systems continue to function in the event of a power failure and comply with code requirements.

Old-style analogue lift autodialler units should be switched from their current landline connection to modern technologies. There is some good news: the SIM card’s cost is substantially lower than a commercial landline; these savings will eventually pay for the new hardware and installation that will also likely be required.

Absolutely not. Lift owners who have had lift emergency phone link connectivity problems in the past are painfully aware of the logistical challenge and cost of attendance when arranging multiple trades. In the event of an issue, we’ll manage this for you going forward.

For most applications, yes. It is a permanent roaming SIM which means multiple GSM gateways are available for selection by the device, so it selects the one with the best signal strength. We ensure your lift is suitable as part of our initial assessment. Since 2G and 3G are also due to be withdrawn in the coming years, we recommend a 4G solution, including a SIM card.

Unlike the SIMs for mobile phones, we use special SIM cards ideally suited to the lift shaft and its operating environment. Plus, with our service, we manage it fully, meaning you don’t need to worry about adding money and checking its functions.

There has been a requirement to fit alarm devices to lifts since 1999 under the Lifts Regulations to allow trapped passengers to call for help. Similar alarm devices have also been fitted to many new enclosed lifting platforms and many older lifts as an important improvement for the safety of passengers.

First introduced in 2003, the EN81-28 standard applies to alarm phone systems for all new passenger and goods passenger lifts. It details any alarm system’s safety requirements, technical characteristics, information, and design verification. Specifically, certain functions such as a 3-day test call to check the system’s integrity should be conducted, a function that fibre cannot support, hence the need to review suitable digital alternatives.